Welcome to the website and services of Neoptio Health Incorporated (“Neoptio,” “we,” “our,” “us”). We use cookies and similar technologies (collectively, “Cookies”) on our website (www.neoptio.com) and any associated applications or portals (collectively, the “Website”) to improve performance and enhance your experience. This Cookies Policy explains what Cookies are, how and why we use them, and how you can control their use. By continuing to browse the Website or use our Services, you consent to our use of Cookies in accordance with this policy, unless you have disabled them in your browser settings.
1. What Are Cookies?
A “cookie” is a small text file stored on your computer or mobile device when you visit websites. Cookies allow the site to remember your actions and preferences—such as login details, language, or font size—so you don’t have to re-enter them whenever you return. Cookies can also help analyze site usage, manage session states, and display relevant content or ads.
Similar technologies (e.g., web beacons, pixels, local storage) may also collect information, such as how you navigate the Website or which features you use. For simplicity, we refer to all these as “Cookies.”
2. What Cookies We Use
2.1. Necessary Cookies
These Cookies are essential for the Website to function. They enable basic features like page navigation, secure areas, and session management. Without these, the Website may not work properly.
2.2. Functional Cookies
Functional Cookies help us remember your preferences (e.g., language or region) and provide enhanced, more personal features. They may also track certain usage patterns to optimize site functionality, though they typically do not gather personal data for marketing.
2.3. Analytics Cookies
We use analytics or performanceCookies (e.g., Google Analytics) to collect anonymous data about how visitors use our Website—pages viewed, time spent, and referring sites. This info helps us improve user experience, detect errors, and measure performance. The data is aggregated and does not personally identify you.
2.4. Performance Cookies
Performance Cookies overlap with analytics in purpose, measuring site performance and user interactions to provide a better experience. They help us see how quickly pages load, if any errors occur, and which UI changes improve usability.
2.5. Advertising (or Marketing) Cookies
We may use certain third-party advertising or trackingCookies (e.g., Facebook Pixel, LinkedIn Insights) to show you relevant ads or measure ad effectiveness. They track user activity across websites, building an anonymized profile of your interests. We follow Canadian privacy standards for any personalized advertising.
2.6. Other Cookies
Occasionally, we might use additional Cookies (e.g., for specialized functionalities or pilots). We will update this policy or provide notice if new types of Cookies are introduced.
3. Disabling Cookies
You can manage or disable Cookies by adjusting your browser settings. Check your browser’s help documentation for specific instructions (e.g., Chrome, Safari, Firefox, Edge). Please note:
- Blocking or deleting Cookies may affect site functionality, and some services may not work properly.
- You may need to re-enter certain preferences each time you visit.
You can also use opt-out mechanisms for certain Cookies—e.g., Google Analytics allows you to install a browser add-on to prevent data collection.
4. Data Collected via Cookies
Cookies may collect the following types of data:
- IP address or device identifier
- Browser type, version, and language
- Pages visited, time spent on each page
- Referring URL (site from which you came)
- Actions on the Website (e.g., clicks, form submissions)
Where required, we anonymize or aggregate this data so it cannot personally identify you. Some Cookies may also associate your site usage with an existing account if you’re logged in, but only in a secure manner consistent with our Privacy Policy.
5. International Transfers
Some of our third-party providers (e.g., hosting like AWS) might store or process Cookie-related data outside of Canada. If so, we ensure comparable levels of protection under Canadian law (PIPEDA, BC PIPA) or via contractual safeguards for international data transfers.
6. Security & Retention
We use administrative, technical, and physical measures to protect data collected via Cookies. Cookies typically have an expiry date. “Session Cookies” expire once you close your browser, while “Persistent Cookies” remain longer until they expire or are deleted manually.
7. Updates to This Policy
We may update this Cookies Policy periodically to reflect changes in how we use Cookies, or to comply with legal requirements. We’ll revise the “Last Update” date above when we do so. Any significant changes may be posted prominently on our Website or communicated to you otherwise. Your continued use of the Website after any changes indicates acceptance of the updated policy.
8. Contact Us
If you have questions about this Cookies Policy or how Neoptio uses Cookies, please contact us.